This is the proposal that was accepted:
This study will explore, present and explain the discrepancy between recommended library indicators, on the one hand, and the actual use of statistics by libraries and librarians, on the other.
Norway has three official indicator sets:a thirteen indicator set for public libraries (KOSTRA), another set for public and one for academic libraries
The three sets have been analyzed in great detail. So has annual reports and the web sites of the ten largest libraries in each group. I also draw on many years of participant observation.
Official recommendations have limited impact on what libraries actually do. Norms are not taken seriously by the intended users. The gap between norms and behavior hampers the professional development of librarianship.
I hope to make librarians more aware of the “indicator gap” situation and to motivate the development of indicators through learning processes “from the ground up”. Similar problems exist in many countries.