Plinius

Saturday, March 17, 2012

PL 10/12: Indicators without customers

Filed under: statistics — plinius @ 5:17 pm

I look forward to present the paper Indicators without customers at the IFLA SES satellite conference in Turku on August 9.

This is the proposal that was accepted:

This study will explore, present and explain the discrepancy between recommended library indicators, on the one hand, and the actual use of statistics by libraries and librarians, on the other.

Norway has three official indicator sets:a thirteen indicator set for public libraries (KOSTRA), another set for public and one for academic libraries

The three sets have been analyzed in great detail. So has annual reports and the web sites of the ten largest libraries in each group. I also draw on many years of participant observation.

Official recommendations have limited impact on what libraries actually do. Norms are not taken seriously by the intended users. The gap between norms and behavior hampers the professional development of librarianship.

I hope to make librarians more aware of the “indicator gap” situation and to motivate the development of indicators through learning processes “from the ground up”. Similar problems exist in many countries.

8 Comments »

  1. […] PL 10/12: Indicators without customers. Abstract Share this:ShareEmailPrintFacebookTwitterStumbleUponLinkedInTumblrDiggRedditLike this:LikeBe the first to like this post. Leave a Comment […]

    Pingback by PL 15/12: Top-down or bottom-up? « Plinius — Wednesday, May 2, 2012 @ 2:45 pm

  2. […] PL 10/12: Indicators without customers. Abstract Share this:ShareEmailPrintFacebookTwitterStumbleUponLinkedInTumblrDiggRedditLike this:LikeBe the first to like this post. Leave a Comment […]

    Pingback by PL 16/12: Change work « Plinius — Wednesday, May 2, 2012 @ 2:49 pm

  3. […] PL 10/12: Indicators without customers. Abstract […]

    Pingback by PL 17/12: Public library indicators « Plinius — Wednesday, May 2, 2012 @ 5:12 pm

  4. […] PL 10/12: Indicators without customers. Abstract […]

    Pingback by PL 18/12: Big public libraries « Plinius — Thursday, May 3, 2012 @ 6:30 am

  5. […] PL 10/12: Indicators without customers. Abstract […]

    Pingback by PL 19/12: Academic indicators « Plinius — Friday, May 4, 2012 @ 8:06 am

  6. […] PL 10/12: Indicators without customers. […]

    Pingback by PL 20/12: Academic libraries « Plinius — Friday, May 4, 2012 @ 10:12 pm

  7. […] PL 10/12: Indicators without customers. […]

    Pingback by PL 22/12: NPM from below « Plinius — Sunday, May 6, 2012 @ 9:14 am

  8. […] PL 10/12: Indicators without customers. Abstract Share this:ShareEmailPrintFacebookTwitterStumbleUponLinkedInTumblrDiggRedditLike this:LikeBe the first to like this. Leave a Comment […]

    Pingback by PL 31/12: Indicators at IFLA « Plinius — Thursday, August 2, 2012 @ 7:40 am


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