Good points from R. David Lankes, who gave a key note on The obligation of leadership at the 2008 LITA Forum, Cincinnati, Ohio
From the abstract
- No matter how many users one talks to in designing a system, there will be a gulf between what a user wants and what a system can do.
- The belief that users even know what they want, or that somehow a library can correctly interpret the needs of users is at best presumptuous.
- To truly build systems that met the needs of users, we must let them build these systems directly.
From the slide show:
- How can you tell a pioneer in a crowd?
- He’s the one with all the arrows in his backside
- Change is like Heaven
- Everybody thinks it is a good idea.
- But nobody wants to go there first.
- The obligation of leadership. Blog post on Virtual Dave … Real Blog