Wednesday, July 25, 2007

PL 19/07: NTC – Program

Filed under: statistics — plinius @ 10:27 am

eland.jpgWith the right methods, it is easy to measure the services your library provides.

This half-day workshop will give you a practical introduction to the use of statistical indicators in public and academic libraries.

We will concentrate on three topics:

  1. how to measure lending – by sample surveys and by using catalogue data
  2. how to measure visits to the library – by sample surveys and by electronic (or manual) counters
  3. how to gather data about library user, by observation and by questionnaires – and how to process the data

The workshop will be highly interactive and practice oriented. We will combine brief introductions, explanatory discussions and practical exercises (individual and in small groups) with seminar-type reflection.

Printed teaching materials will be distributed at the start of the workshop. All teaching materials, including lecture notes, will be published on the open web at least one week before the workshop starts.

The workshop is aimed at practicing librarians and advanced library students with an interest – but no particular background – in measuring the impact of their services. The needs of libraries that lack automated catalogues will be addressed by presenting simple “manual” survey methods.

Through the workshop the participants should gain a basic understanding of:

  • The value of systematic measurement
  • Some basic measurement techniques (manual and automated systems)
  • Some typical errors and mistakes that should be avoided
  • The way statistical results can be used in library planning and advocacy

The program

Numbers that count: selecting and using service indicators for public library development

Wednesday August 15, 14.00-17.30

  • 1400-1415. Introducing the topic and the participants.
  • 1415-1430. What are your statistical needs?
  • 1430-1500. Use sampling to minimize the work load: how to select books, days and users. The idea of sampling.
  • 1500-1515. Discussion
  • 1515-1530. Break
  • 1530-1600. When books meet users: how to measure lending – and the number of visitors
  • 1600-1615. Discussion
  • 1615-1625. Break
  • 1625-1725. Know your users: a practical introduction to user surveys. What happens inside libraries? and Listen to your public
  • 1725-1730. Workshop evaluation.


Complete teaching materials for Numbers that count – as a single file (Google Docs). – 18 pp. Also available as a Word document.



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