Lecture at the Biblioteca Centrala Universitara, Bucharest, Friday April 22, 1000.
Digital reference services are services that use digital tools (e-mail, web forms, chat, SMS) to communicate with users that search for information. In a wider sense the concept also includes digital systems - such as user-oriented web pages, interactive data bases, sites with advanced language technology - that allow users to carry out more advanced information searches on their own.
